Today, public administration reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration. This is the fi

Today, public administration reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration. This is the fi

Today, public administration reforms are focusing on the quality of services for citizens and businesses and on the efficiency of administration. This is the fi

Today, public administration is moving in new directions. Reforms are focusing on the quality of services for citizens and businesses and on the efficiency of a

Following on from the success of the editors' previous book, New Public Management: The Transformation of Ideas and Practice, which examined the public reform p