Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Us

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This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy developmen

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Do you possess all the qualities required to succeed at work? Do you have what it takes to build fulfilling, gratifying and rewarding personal relationships? Wh