Ultimate Service

Ultimate Service
Author :
Publisher : Prentice Hall
Total Pages : 0
Release :
ISBN-10 : 0131753576
ISBN-13 : 9780131753570
Rating : 4/5 (570 Downloads)

Book Synopsis Ultimate Service by : Holly Stiel

Download or read book Ultimate Service written by Holly Stiel and published by Prentice Hall. This book was released on 1994 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: For courses in hotel management and service, this sourcebook covers the job of the concierge. It includes topics such as building relationships, telephone manner, handling irate customers and organizing the concierge department. Emphasis is placed on service and wider responsibilites.


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