Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Impr

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most

Staying Small Successfully A Guide for Architects, Engineers, and Design Professionals Frank A. Stasiowski Today's design professional with entrepreneurial ambi

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concep