The opening study in Total Quality Management (TQM): Concepts, Implementation and Applications investigates the quality of administrative services and student s

Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Ma

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business

Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementatio

This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attract