With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalt

A leading expert redefines customer service for the twenty-first century

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong c

30 years ago a superhero tried to save Chicago. Now the city is again under siege, in this gritty, suspenseful, and beautifully written novel from award-winning

"Quest for the Best is not just a nostalgic look, however, at the age of handcrafted elegance. Marcus gives good advice on how consumers can educate themselves