This book is a commonsense guide to becoming a reflective practitioner, written by a practitioner for practitioners. Relying on actual practice situations, stor

onflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work t

This book integrates research and theoretical findings from multiple disciplines to present a holistic approach to conflict resolution. It highlights the wide-r

"Offers step-by-step expert advice that empowers women to understand and overcome the conflicts they face at work with coworkers and managers"--

Workplace mediation is becoming an increasingly popular dispute resolution method to settle interpersonal employee conflicts, including harassment and bullying