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Commercial Practice is the work done for the earning, acquisition, and ownership of existence and within existence! What one acquires, the one is said to own, r
Service Quality
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Authors: Roland T. Rust
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The importance of service and service quality has been growing in the world economy since the late 1970s. Establishing new levels of sophistication and rigor, a
Total Quality Service
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Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most
Theory and Practice of Quality and Reliability Engineering in Asia Industry
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This book discusses the application of quality and reliability engineering in Asian industries, and offers information for multinational companies (MNC) looking
Service Management
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This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and bus