Voluntary employee turnover has several adverse consequences for call center managers, including lowered productivity and decreased profitability. The purpose o

What's your strategy to remain competitive? Trainers realize that recruiting the right people with the right skills and providing them with great training is ke

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in c

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to ma