Sorting Letters, Sorting Lives

Download or read book Sorting Letters, Sorting Lives written by Linda B. Benbow and published by Lexington Books. This book was released on 2010-12-29 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.