This book focuses on civil service reform within the central administration in Latin America. It analyzes updated versions of the country assessments carried ou

Why has the United States, unlike every other 20th-century world power, failed to settle on a durable system of military service? In this lucid book, Eliot Cohe

This widely praised work provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public int

As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value

This study explores Customer Relationship Management (CRM) in government. Based on an interdisciplinary literature review and multiple-case study design, a mode