This book focuses on business process outsourcing aspects in the medium sized enterprise segment within Western Europe. The topic is of increasing interest, esp

Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity & Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why th

The challenges in the business world never stop escalating as today’s customer are more difficult to satisfy, company’s products are easily copied, and tech

One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over

There are books on outsourcing, but most are by academics or consultants. Few address multi-sourcing. The author of Successful Outsourcing and Multi-Sourcing, i