Measuring Customer Service Effectiveness
| Author | : Sarah Cook |
| Publisher | : Gower Publishing, Ltd. |
| Total Pages | : 180 |
| Release | : 2004 |
| ISBN-10 | : 0566085380 |
| ISBN-13 | : 9780566085383 |
| Rating | : 4/5 (383 Downloads) |
Book Synopsis Measuring Customer Service Effectiveness by : Sarah Cook
Download or read book Measuring Customer Service Effectiveness written by Sarah Cook and published by Gower Publishing, Ltd.. This book was released on 2004 with total page 180 pages. Available in PDF, EPUB and Kindle. Book excerpt: Sarah Cook's down-to-earth guide provides the rationale behind measuring service effectiveness and explains the measurement process, from start (preparation) to finish (managing the results).