This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve

Essays on evaluation techniques for library reference operations in the USA - includes a guide to measurement and planning of services, communication and interv

In Philosophies of Reference Service, reference librarians share with you their reflective thinking about what they do as service providers. An important additi

A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. Th

Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist u