"Kirk Zylstra's focus on the customer is a fresh approach to lean. Companies that can bear the burden of variability will develop a strategic advantage in today

This is a complete and easy-to-understand approach to successfully implementing Lean principles. The text also provides a wide range of tools, techniques, and e

Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the

Expanded, updated, and more relevant than ever, this bestselling business classic by two internationally renowned management analysts describes a business syste