Keeping Customers
| Author | : J. J. Sviokla |
| Publisher | : Harvard Business Press |
| Total Pages | : 384 |
| Release | : 1993 |
| ISBN-10 | : 0875843336 |
| ISBN-13 | : 9780875843339 |
| Rating | : 4/5 (339 Downloads) |
Book Synopsis Keeping Customers by : J. J. Sviokla
Download or read book Keeping Customers written by J. J. Sviokla and published by Harvard Business Press. This book was released on 1993 with total page 384 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essays cover market orientation, order management, customer service, quality, service guarantees, customer complaints, zero defects, and performance measurement