The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus.

This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more. It covers practices and co

ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and p

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers,

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the