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Language: en
Pages: 81
Pages: 81
IT Service Management: ISO/IEC 20000 1:2018 - Introduction and Implementation Guide - Second edition
Type: BOOK - Published: 2020-10-26 - Publisher: Van Haren
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011
Language: en
Pages: 237
Pages: 237
Type: BOOK - Published: 2008-03-03 - Publisher: Van Haren
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IE
Language: fr
Pages: 253
Pages: 253
Type: BOOK - Published: 2020-06-11 - Publisher: Van Haren
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR ISO/IEC STANDAR
Language: en
Pages: 70
Pages: 70
Type: BOOK - Published: 2011-11-01 - Publisher: IT Governance Publishing
A handy reference to the key information on ISO/IEC 20000 featuring an overview of the purpose of the standard and guidance on how to use it.
Language: en
Pages: 168
Pages: 168
Type: BOOK - Published: 2010 - Publisher: Emereo Publishing
The first and second editions of this book are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the aut