This lively and engaging text introduces readers to the core interpersonal and organizational skills needed to effectively collaborate on group projects in the

The routine jobs of yesterday are being replaced by technology and/or shipped off-shore. In their place, job categories that require knowledge management, abstr

Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a pr

John Hayes examines the nature of interpersonal skills - the goal-directed behaviours that we use in face-to-face interactions in order to achieve desired outco

Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a pr