Integrating Service Level Agreements
| Author | : John K. Lee |
| Publisher | : John Wiley & Sons |
| Total Pages | : 464 |
| Release | : 2002-10-02 |
| ISBN-10 | : 9780471428664 |
| ISBN-13 | : 0471428663 |
| Rating | : 4/5 (663 Downloads) |
Download or read book Integrating Service Level Agreements written by John K. Lee and published by John Wiley & Sons. This book was released on 2002-10-02 with total page 464 pages. Available in PDF, EPUB and Kindle. Book excerpt: Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies