Integrated Measurement - KPIs and Metrics for ITSM

Integrated Measurement - KPIs and Metrics for ITSM
Author :
Publisher : IT Governance Publishing
Total Pages : 175
Release :
ISBN-10 : 9781849284868
ISBN-13 : 1849284865
Rating : 4/5 (865 Downloads)
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Book Synopsis Integrated Measurement - KPIs and Metrics for ITSM by : Daniel McLean

Download or read book Integrated Measurement - KPIs and Metrics for ITSM written by Daniel McLean and published by IT Governance Publishing. This book was released on 2013-05-21 with total page 175 pages. Available in PDF, EPUB and Kindle. Book excerpt: Cleverly utilizes a fictional story to make the subject matter - implementation of a KPI management system - accessible and engaging for the reader. The events in the book are based on the author’s own experience and real third party accounts.


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