This clear, concise, user-friendly book strives to deliver vital communication skills that future professionals need to be successful in both their careers and

This book contains business communication information that may not have been taught in college–information that has been accumulated over years of business ex

With its emphasis on Australia and New Zealand, this book is a comprehensive and cutting-edge introduction to professional communication.

Communicating a message effectively needs precision—be it verbal or non-verbal. At the professional front, the accuracy of the message to be shared becomes al

DON'T LET YOUR WRITING HOLD YOU BACK. When you're fumbling for words and pressed for time, you might be tempted to dismiss good business writing as a luxury. Bu