Three approaches to analyzing institutional talk are introduced by internationally-recognized experts: Conversation Analysis, Discursive Psychology and Critical

In the first collection of its kind, Paul Drew and John Heritage bring together the latest advances in the application of conversation analysis to the study of

This is the book for introducing and getting to grips with conversation analysis. Accessible, comprehensive and very applied. - Steven Wright, Lancaster Univers

The act of questioning is the primary speech interaction between an institutional speaker and someone outside the institution. These roles dictate their languag

Focusing on applied conversation analysis (CA), this timely book offers practical insights and guidelines for CA scholars studying social interactions in instit