Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various wel

In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government insti

"Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They ha

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented exa

With the far-reaching global impact of the COVID-19 pandemic, the demand and the necessity for digital enterprise transformation have accelerated exponentially.