Demystifying Outsourcing emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this

Updated to reflect the Project Management Institute's (PMI's) Project Management Body of Knowledge (PMBOK Guide), Fifth Edition, the new edition of this bestsel

12 lesson plans.

The issues, opportunities and challenges of aligning information technology more closely with an organization and effectively governing an organization s Inform

Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective cust