The government reform expert and acclaimed author of The Solution Revolution presents a roadmap for navigating the digital government era. In October 2013, Heal

"Organisations that grew up on the web have changed our attitude to the services we rely on every day. We expect them to work, be simple, cheap or free. They ha

The omnichannel disruption that upended retail has finally come to the restaurant industry. Restaurateurs must shift how they think, behave, and invest to survi

Lifelong learning is currently a major concern of governments who wish to see their citizens remain employable while the job market changes. Critical to this ar

The contemporary world is characterized by the massive use of digital communication platforms and services that allow people to stay in touch with each other an