Corporate Quality Universities

Download or read book Corporate Quality Universities written by Jeanne C. Meister and published by Irwin Professional Publishing. This book was released on 1994 with total page 284 pages. Available in PDF, EPUB and Kindle. Book excerpt: Based on scores of personal, behind-the-scenes interviews with today's training leaders, this guide can be used to develop training environments that help employees meet and exceed service expectations, adjust to changing roles and new technologies, and respond to current and future global pressures. Includes insightful profiles of ambitious, state-of-the-art training programs, such as how Saturn Corporation "Saturnizes" employees to ensure high levels of customer satisfaction.