Public sector organizations are in need of new approaches to development and innovation. There is a need to develop a capability to better understand priorities

This report, the first of its kind on an OECD country, assesses the abilities, motivations and opportunities in Chile’s public service for contributing to inn

This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspectiv

This expanded and revised version of the best-selling Universal Methods of Design is a comprehensive reference that provides a thorough and critical presentatio

This book offers an overview of service design practices for healthcare and hospital management. It explores how these practices can help to generate innovation