Benchmarking E-Government in Europe and the US

Download or read book Benchmarking E-Government in Europe and the US written by Irma Graafland-Essers and published by Rand Corporation. This book was released on 2003 with total page 88 pages. Available in PDF, EPUB and Kindle. Book excerpt: "Existing studies of e-government concentrate on the supply-side by focusing on the availability and level of sophistication of online services and usage. This study addresses the demand-side of e-government - not only usage, but also perceptions and barriers to utilisation that have not been treated previously. Indicators to measure acceptance and adoption of e-government were used to build two surveys that were then piloted among members of the 'general population' in the 15 EU Member States, Switzerland and Europe and to decision makers (IT managers) in the commercial sector in seven EU countries"--P. 1.