This book explores the relationship between conversation analysis and applied linguistics, demonstrating how the analysis of institutional talk can contribute t

Focusing on applied conversation analysis (CA), this timely book offers practical insights and guidelines for CA scholars studying social interactions in instit

Much of everyday work is done through talk between practitioner and client. Conversation Analysis is the close inspection of people's use of language in interac

Combining the main findings, methods and analytic techniques of this central approach to language and social interaction, along with real-life examples and step

Now in its second edition, this volume offers a strong synthesis of classic and current work in conversation analysis (CA), usefully encapsulated in a model of