In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between produ

In companies that produce goods and services, productivity and efficiency improvements are a constant challenge. This book reviews the differences between produ

Softcover version of the second edition Hardcover. Incorporates a new author, Dr. Chris O'Donnell, who brings considerable expertise to the project in the area

Defining productivity in its broader and holistic perspective, this text attempts to clarify many difficulties in conventional approaches. It proposes a model w