Written by expert teachers Tess Bayley, Saundra Middleton and Sean Vertigan, this clear, accessible and thorough textbook will guide you through the core conten

Retention, knowledge transfer, capacity building, developing talent, and succession planning are all terms that corporate leaders are talking about much more in

How an organization conducts itself both externally towards its customers and internally towards its employees, its employer brand, has never been more importan

Only 15% of employees worldwide are engaged at work. This represents a major barrier to productivity for organizations everywhere – and suggests a staggering

".....this book is a must-read to make your workplace more inclusive with communications!" - Marshall Goldsmith - The #1 New York Times bestselling author of Th