"Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into act

Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of

The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyon

“Share these ideas with key members of your company. Together, select a half-dozen ideas that resonate with all of you. Next, devise a plan to systematically

“Why don’t board members do what they’re supposed to do?” Board members not meeting performance expectations is one of the most challenging issues faced